How do I download the Kauai app?

Go to the Apple APP Store or Google Play and search for ‘Kauai’.
Once you have found our APP, follow the instructions to download and register.

Please note the Kauai APP is free.

Is the app available for Android and IOS?

Our APP is optimised for use on Android and iOS operating systems. Your phone does need to be a smartphone.

What are the status levels & how do I reach them?

Green status (2% cash back on every purchase birthday reward)

Access to members only promotions

Gold status (spend R4 000 within a calendar year)

Once you hit gold, you’ll want to celebrate. You’ll enjoy all the green status perks plus:
A new status gift

Early access to new menus

Access to members only promotions

Access to invite-only events.

Whether it’s an exclusive tasting of our seasonal menu or an intimate preview of a new Kauai store, you’ll get the invite first.

black status: spend R10 000 within a calendar year

At this point, you’re essentially family to us. We know you by name + smoothie and may have even met your parents. Once you reach black status with us, it’s yours for the following 12 months. The view is better from the top, so be sure to keep eating Kauai to maintain your status.

You’ll receive the following:

Some sweet Kauai merchandise.

Early access to new menus

Access to members only promotions
Access to invite-only events. Whether it’s an exclusive tasting of our seasonal menu or an intimate preview of a new Kauai store, you’ll get the invite first.

how do I earn rewards?

2% of all your spend is instantly credited in your wallet balance. You earn one loyalty point for every R1 you spend to boost your tier status. With new tiers come new exciting rewards.

how do I redeem rewards?

To redeem new status gifts and birthday rewards you can select the gifted product on order ahead on the app, proceed to check out and your gifted product voucher will automatically redeem. If you are purchasing in store, order your gifted product at the cashier and tap “Pay/Earn loyalty” or just earn loyalty, enter your pin, scan the code and your gifted product voucher will automatically redeem.

is the Kauai app secure?

Yes, we take the protection of your personal information very seriously and use the latest encryption software to ensure that nobody but you can access your information.

can I pay at pickup?

All order ahead orders are pre-paid in the app. However if you are in store you can order at the cashier and pay with your phone.

s.o.s.! I need to change my order

Our stores receive your order & get to work right away, so we’re unable to change or cancel an order once it’s been placed.

Available here:

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