Prioritizing your health & safety in response to COVID-19

A message from our CEO

Prioritizing health & safety in response to COVID-19

In light of the recent news that COVID-19 has arrived in SA, we wanted to share what we are doing to prioritize the health and wellbeing of our Kauai family (customers & staff):

· We are upholding the strict hygiene protocols in our stores – all staff preparing food and drinks wear gloves at all times, and staff sanitise their hands every 30 minutes; all surfaces where food and drinks are prepared are also sanitised every 30 minutes.

· We will be introducing bottles of hand sanitiser at our Kauai counters over the coming weeks. We encourage customers to sanitise their hands if they are handling cash, and before they eat.

· As a temporary measure, we are pausing the use of reusable cups in our stores. We will continue to honour the R1 discount for anyone who brings in a reusable cup (although we won’t make drinks in the cups), and will continue to run our current reusable cup promotion (buy a reusable cup and get 3 free smoothies / coffees; the free smoothies / coffees will be served in take-away or eat-in cups). Although we are currently focused on the health of our customers and staff, we are also committed to the health of our planet, and will review this on a weekly basis; we hope to reinstate the use of reusable cups as soon as possible. In the meantime, we will continue to use our smoothie cups made from 80% recycled plastic, and encourage our customers to recycle them where possible.

Health and well-being are at the heart of who we are as Kauai, and we remain committed to keeping our Kauai family safe and healthy during this challenging situation.


Here’s what you can do to take care of your health and protect others…

Wash your hands frequently.

Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.

Avoid touching your eyes, nose and mouth.

Why? Your constantly touching many surfaces and can pick up viruses. Once contaminated, your hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue straight away.

Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.

If you have fever, cough and difficulty breathing, go see your doctor.

Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.

We found these and more useful tips on the World Health Organisations website.

Available here:



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