KAUAI & VODACOM LOYALTY REWARDS PROGRAMME

• Kauai rewards vouchers was added to the Vodacom Loyalty rewards programme in July 2020.
• The Kauai rewards vouchers issued with the VodaBucks store, offered in the Vodacom mobile app, is only available to South African customers that have a valid Vodacom SIM (Subscriber Identity Module) card.
• All Vodacom clients (prepaid and contract) can register to earn VodaBucks, which they can use to buy an expanded range of products.
• Vodacom customers can access the following rewards options in the VodaBucks store, on the Vodacom mobile app or through the USSD (Unstructured Supplementary Service Data) service offered by Vodacom.
• Customers can access the USSD service by dialling *133# with their phone to view the different transactional options.
• For every R10 spent with Vodacom, clients will get one VodaBuck.
• Each VodaBuck earned provides Vodacom customers with a different rewards option in the VodaBucks store, on the Vodacom mobile app.
• Kauai rewards vouchers earned with the Daily Free Unlock, Mega Unlock games and/or purchased with their VodaBucks in the VodaBucks store can be transferred from one customer to another customer (digital in-app or SMS vouchers).
• Customers can redeem up to a maximum of 10 x rewards vouchers per transaction.
• Kauai rewards vouchers can only be redeemed instore, and customers need to be able to present a digital voucher or SMS voucher code when redeeming in a Kauai store.
• The selling and/or buying of Kauai rewards vouchers earned with Vodacom is illegal and should be prohibited.
• Kauai stores will not accept any VodaBucks rewards vouchers that are not presented with a mobile phone; no rewards vouchers can be redeemed that has been written out on paper.
• No Kauai rewards vouchers earned with the Daily Free Unlock, Mega Unlock games, Keys and Treasure Chests, RED VIP R100 voucher and/or purchased with their VodaBucks will be accepted telephonically to redeem in a Kauai store.  The customer must be present inside the store to redeem their voucher(s).
• Kauai rewards vouchers can only be redeemed inside a participating Kauai store as well as participating Kauai stores located inside a Virgin Active gym.
• For Kauai stores located within a Virgin Active, a customer needs to be a Virgin Active Health Club member to gain access to that store located inside a Virgin Active gym.
• Kauai rewards vouchers issued can only be redeemed in a Kauai store if the applicable menu item (as shown on the voucher) is available at the Kauai store that the customer is trying to redeem the voucher at.
• The Kauai menu offering might differ from store to store, depending on the store menu format and layout.
• Vodacom rewards vouchers cannot be redeemed at the Kauai American International School, Kauai Parklands College, Kauai Namibia, Kauai Botswana, Kauai Netherlands, Kauai Thailand or Kauai Edinburgh stores.
• Kauai Vodacom rewards vouchers cannot be used in conjunction with the Kauai App or any other instore promotion, discount, voucher or delivery service like Uber Eats, Mr D Food and/or Bolt Food.
• Should a customer want to use their Vodacom rewards voucher (in-app or SMS) and scan their Kauai App to earn loyalty points; the customer can only scan their Kauai App to earn loyalty points after the Vodacom rewards voucher has been redeemed on that specific transaction.
• Each Kauai rewards voucher issued (in-app or SMS), will indicate the relevant menu item, voucher expiry date and a valid wiCode.
• Customers cannot redeem any other menu item, other than what is stated on the Kauai rewards voucher (except if a voucher has been issued with a ‘’rand value’’ discount)
  • For example, a customer cannot redeem a short Americano/Cappuccino when the Kauai voucher issued to them through the Vodacom Rewards Programme states that they have received a 250ml Strawberry Stinger/Peanut Butter Bliss.
  • For a Kauai rewards voucher to redeem, the relevant menu item (as per the issued rewards voucher) should be part of a customer’s order to ensure that the wiCode deducts/discounts this menu item from the final basket amount.
• Any Kauai rewards voucher needs to be redeemed before the voucher expiry date to ensure that a customer does not miss out on the reward.
• Should a customer not redeem their Kauai rewards voucher before the expiry date – the Kauai rewards voucher will be lost.
• Kauai and Vodacom cannot be held liable for the non-redemption of any rewards voucher due to a customer missing the expiry date as indicated on the reward voucher or to a Kauai instore POS system being down due to loadshedding or any other internet connectivity issues.
• Once a rewards voucher has been redeemed, it cannot be used again and it will disappear from the VodaBucks store in the Vodacom mobile app after 24 hours.
• If a Kauai reward voucher has been redeemed within a Kauai store and a customer wishes to cancel their order after the Kauai rewards voucher number has been applied/gone through the instore POS system, the rewards voucher will be lost and no longer be available to redeem again. The customer would then forfeit the Kauai rewards voucher and no refund would be given.
• Kauai rewards vouchers are not redeemable/exchangeable for cash and no change will be given.
• The Kauai rewards vouchers with a ‘’rand value’’ can be used to purchase any menu item inside a Kauai store.
• The total Kauai rewards ‘’rand value’’ voucher will be used as a discount when redeemed in a Kauai store; this voucher can only be used once-off.
• When redeeming a Kauai discount reward voucher, the full voucher amount will be deducted from the final transaction value and no change will be provided if the full amount of the discount was not used on one transaction.
• If the total transaction is more than the value of the Kauai discount voucher, the difference would need to be paid in by the customer.
• Kauai and Virgin Active staff cannot redeem Vodacom rewards vouchers in conjunction with their allocated staff discounts.
• Kauai menu imagery included in Vodacom rewards vouchers to be used for visual representation, actual product redeemed in store might differ.
• Kauai menu items are subject to change based on seasonal menu updates. For more info on this campaign, please visit: https://www.vodacom.co.za/vodacom/terms/unlock-summer-2022

WAYS TO REDEEM A KAUAI REWARDS VOUCHER

OPTION 1:

Customers that have downloaded the Vodacom App to transact in the VodaBucks app to earn Kauai rewards vouchers.

• A customer can play a Daily Free Unlock Game / Mega Unlock Game / Keys and Treasure Chest / purchase a Kauai voucher from the VodaBucks store in the Vodacom app.
• To redeem the voucher, a customer will:
  • Receive a SMS with a digital wiCode that needs to be manually insert into POS in order for the voucher to redeem.

OR

• Select ‘’Rewards History’’ in the VodaBucks store, then select ‘’Show vouchers only’’ and the valid Kauai voucher will be available to select. Once the customer has selected the voucher, it will open up a wiCode that can be scanned at the till to redeem the voucher.

OPTION 2:

Customers that do not have the Vodacom App, can still transact and earn Kauai rewards using the USSD functionality under the Vodacom rewards campaign.

• A customer can play a Daily Free Unlock Game / Mega Unlock Game / Keys and Treasure Chest / purchase a Kauai voucher from the VodaBucks store in the USSD functionality.
• Customers can do this by dialling *133# on their phone to view the different in-app menu options (only available if they have a valid Vodacom cell number).
• To redeem the voucher, the customer will:

• • Receive a SMS with a digital wiCode that needs to be manually insert into POS in order for the voucher to redeem.

The following rewards options are available to earn a Kauai rewards voucher:

1. Daily Free Unlock Game
2. Mega Unlock Game
3. VodaBucks store

Daily Free Unlock Game

• When a customer uses their 1 x FREE Daily Free Unlock game in the Vodacom App, they stand the chance to earn any of the following Kauai rewards vouchers:
  • Get a FREE short selected Organic Coffee (Americano or Cappuccino)
  • Get a FREE 250ml Strawberry Stinger smoothie
  • Get a FREE 250ml Peanut Butter Bliss smoothie
  • Spend R30 in a Kauai store & get a FREE short Organic Coffee (Americano or Cappuccino)
  • Get a free 250ml smoothie when you buy any wrap

**Any food or drink add ons will be charged for additionally

Mega Unlock Game

• Vodacom customers need to use x 5 VodaBucks to be able to do play one Mega Unlock game in the Vodacom app.
• Vodacom customers can play up to x 15 Mega Unlock Games using their VodaBucks per day.
• When a customer uses their VodaBucks to play a Mega Unlock Game in the Vodacom app, they stand the chance to earn any of the following Kauai rewards vouchers:
  • Get a FREE 350ml Strawberry Stinger smoothie
  • Get a FREE 350ml Peanut Butter Bliss smoothie
  • Get a FREE 350ml Berry Dairy smoothie
  • Get a FREE 350ml Peanut Butter Berry smoothie
  • Get a FREE 350ml C-Breeze smoothie
  • Get a FREE 350ml Vitamin See smoothie
  • Get a free 350ml smoothie when you buy any wrap

**Any food or drink add ons will be charged for additionally  

Keys and Treasure Chests

• Vodacom customers that play daily Unlock Free Games and Mega Unlock Games, stand the chance to win keys that will allow them to collect towards opening a treasure chest to choose a prize of their choice.
• A Vodacom customer’s key balance will be capped at 25 keys. Once they have reached their limit, they will no longer win keys until they have spent keys.

• Level 1 Treasure Chests cost x 15 keys to unlock and contains three rewards that customers can choose from.
  • Kauai rewards include:
    • Kauai Iced Drinks
      • 350ml Iced Americano
      • 350ml Iced Cappuccino

• Level 2 Treasure Chests cost x 20 keys to unlock and contains three rewards that customers can choose from.
  • Kauai rewards include:
    • 350ml Smoothies 
      • 350ml Strawberry Stinger
      • 350ml Peanut Butter Bliss
      • 350ml Berry Dairy
      • 350ml Peanut Butter Berry
      • 350ml C-Breeze
      • 350ml Vitamin See
    • 350ml Raw Juices
      • 350ml Blueberry Cooler

VodaBucks store

• Vodacom customers can earn VodaBucks for buying airtime, data, transacting in the Vodacom Loyalty App etc.
• Vodacom customers can decide to use or bank/accumulate their VodaBucks to be able to buy rewards vouchers.

The following Kauai rewards vouchers can be purchased in the VodaBucks store:

• Kauai R50 / R150/ R250 voucher
• Prince wrap voucher
• Princess wrap voucher
• Steak & Avo Quesadilla voucher
• Spicy Avo Greens wrap voucher
• All The Greens smoothie voucher (350ml)
• C-Breeze smoothie voucher (350ml)
• Mzansi Sunrise smoothie voucher (350ml)
• Floo Juice voucher (350ml)
• Short Americano
• Short Cappuccino

**Any food or drink add ons will be charged for additionally

RED VIP R100 Voucher

• An exclusive offer to Vodacom RED VIP customers.
• The R100 rand value rewards voucher can be used to purchase any menu item inside a Kauai store.
• This is a once-off voucher to be used and no change will be provided if the full amount has not been redeemed on one transaction.
• When redeeming a ‘’rand value’’ rewards voucher, the full voucher amount will be deducted.
• If the total transaction amount is more than the ‘’rand value’’ stipulated on the rewards voucher, the difference would need to be paid in by the customer.

VOUCHER SPECIFIC TERMS & CONDITIONS:

Get a free 250ml/350ml smoothie when you buy any wrap.

• With rewards vouchers whereby a customer can buy any wrap and get a ‘’free’’ 250ml/350ml smoothie – customers can only order a standard wrap menu item in order to get the ‘’free’’ 250/350ml smoothie. No Protein Add Ons or Swap outs are allowed on these rewards offer.
• Customers would need to inform a Kauai cashier upfront which standard menu wrap menu item and which ‘’free’’ 250ml/350ml smoothie item they qualify for in order to ring up the correct items.
• Any add ons to food or drink items will be charged for additionally at the normal instore menu price.
• See below list of ‘’standard wrap menu items’’ included in the ‘’Daily Free Unlock Game / Mega Unlock game’’ wrap voucher.  Should the incorrect menu items be added to a basket, the rewards voucher will not pull through correctly and not discount the ‘’250ml/350ml smoothie’’ as per the voucher as ‘’free’’.

ALL Standard Wrap menu items are included in this rewards voucher 

(Note: the standard wrap menu items offering differs from store to store, depending on the store format visited):

• • Sriracha Chicken Wrap
  • Spicy Avo Greens Wrap
  • Cajun Chicken Quesadilla
  • NEW Chimichurri Steak Wrap
  • Salsa Quesadilla
  • Steak & Avo Quesadilla
  • Avo Falafel Wrap
  • Spicy Burrito Wrap
  • Moroccan Wrap
  • Princess Wrap
  • Thai Crunch Wrap
  • Chipotle Steak Wrap
  • Prince Wrap
  • Spicy Chicken Caesar Wrap
  • Chicken Mayo Wrap – available at selected stores only
  • Chicken Cheddar Flatwrap – available at selected stores only
  • Chicken Mayo Deluxe Wrap– available at selected stores only
  • NEW Chili Cheese Quesadilla – available at selected stores only
  • NEW Chili Chicken Quesadilla – available at selected stores only

ALL 250ml Smoothies are included:

• • Strawberry Stinger
  • Peanut Butter Berry
  • GEM
  • Peanut Butter Bliss
  • C-Breeze

ALL 350ml Smoothies are included:

(Note: the smoothie offering differs from store to store, depending on the store format visited):

• • SMOOTHIES:
    • Strawberry Stinger
    • C-Breeze
    • Peanut Butter Berry
    • Mango Lassi
    • Berry Dairy
    • Peanut Butter Bliss
    • GEM
    • Watermelon Burst (limited offer)

• • PROTEIN SMOOTHIES:
    • Salted Caramel
    • Nature’s Protein
    • Plant Peanut Butter Bomb
    • Peanut Butter Bomb
    • NEW Mocha Protein

• • SUPERFOOD SMOOTHIES:
    • Vitamin See
    • All the Greens
    • Citrus Glo
    • Nut Milk
    • Mzansi Sunrise
    • NEW Blue view

Kauai (Pty) Ltd reserves the right to amend the above-mentioned promotional terms and conditions in all Kauai stores.

All information was correct at the time of publishing on www.kauai.co.za.