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KAUAI ® Subscriptions & Meal Plans (NEW)

Kauai Subscriptions & Meal Plans allows customers to purchase exclusive subscription deals via the KAUAI ® App.

Kauai Subscriptions & Meal Plans are only available for purchase via the KAUAI ® App using a linked credit / debit card or wallet balance.

In order to purchase a subscription, a Customer must have:

  1. the latest version of the Kauai App downloaded (version 4.4)
  2. a credit/debit card linked to their active profile or
  3. a positive wallet balance to cover the cost of the full subscription

Should a customer not have enough wallet balance to cover the full purchase amount, the remaining amount due, will be deducted from their linked debit/credit card.

A Customer will be able to purchase one of each subscription, subject to the availability of the subscription. In some cases, a Customer may only be allowed to purchase one subscription per subscription period. This will be indicated on each subscription offer where it clearly states how many times a single subscription may be purchased.

Subscriptions are not automatically renewed, nor will any recurring payments be required. Once a subscription has been redeemed, expired or the subscription period has come to an end, a Customer may be able to purchase another subscription offer, if it is available for purchase again.

Each subscription provides a Customer with information about the subscription such as:

The subscription benefits and which menu items are included in the offer

Price

Availability (how many can be purchased per customer)

Number of redemptions allowed hourly, daily or monthly (if applicable)

Validity period and expiry date of the subscription

Exclusions or special rules

Once a subscription is purchased, a Customer will receive an in-app notification of the purchase and be able to view the purchase in “Transaction History” on the drop down menu in the app, as well as, under “My Purchases” in the Subscriptions and Meal Plans section in the KAUAI ® app.

Once a Customer purchases a subscription offer that is limited to one per customer, the subscription offer will no longer be visible in the app for purchase until it becomes available again for purchase.

Customers will not earn 2% cash-back on the purchase of subscriptions. Only tier points will be earned. Customers will also not earn points or cash-back on the redemption of their subscriptions.

KAUAI ® App Subscriptions & Meal plans cannot be purchase in store, via our website or via any 3rd party apps or service providers. This is an exclusive KAUAI ® app offering.

Subscriptions can be redeemed as follows when using the KAUAI ® App to:

  1. Order ahead (Click and Collect in store)
  2. Place an order for KAUAI owned delivery
  3. Pay in store with a linked credit/debit card in store
  4. Pay in store with wallet balance in store

In order to redeem your subscription for order ahead or KAUAI owned delivery, a Customer must have a linked credit/debit card OR positive wallet balance. The following process applies when redeeming a subscription:

A customer must add the relevant and qualifying item to their Cart. Once the Cart is confirmed, a Customer will be required to complete the transaction by selecting a payment method. This is to ensure that any additional items, not included in the subscription offer, will be paid for.

The transaction will not be processed if there is no linked credit/debit card or available wallet balance.

Should a Customer have no additional items in their Cart and has only selected the qualifying items linked to a specific subscription, the Customer will still be required to complete the payment process by selecting a payment method (linked credit/debit card or wallet balance).

Once payment is processed, the subscription will be allocated to the total purchase as a discounted line item. The Customer will not be charged for the qualifying product linked to the Customer’s purchased subscription. This is clearly indicated on the payment type page of the app.

Any items not included in the subscription will not be discounted from the total transacted and will be charged to the Customer via the chosen payment method.

In order to redeem your subscription in store, a Customer must:

Inform the Cashier when paying that they wish to redeem their subscription

Open the latest version of the app, select “Pay/Earn” and select “Just earn  Loyalty” or continue to use the app to Pay, should other items need to be purchased.

There are no additional voucher codes to show the cashier

Redeeming multiple offers in one transaction

A customer may at any given time have multiple vouchers valid in the app which are the same or of equal value as the subscription purchased.

Customer purchases a coffee subscription which includes one short hot drink to be redeemed every 2 hours and also has a birthday reward for one free short hot drink

Both are valid. One of these vouchers will be automatically redeemed when one short hot drink is purchased via the app.

The app will select and automatically redeem the voucher based on the following criteria:

  1. A) The voucher / menu item with the higher rand value
  2. B) If the voucher is of the exact same rand value (price) / exact same menu item, the voucher that is going to expire next/soonest will be redeemed

This means, that if the birthday voucher is going to expire in 2 days’ time, but the subscription for the hot drink is valid for another 20 days, it will redeem the birthday voucher first.

However, if the customer orders 2 coffees  at the same time and both the birthday and subscription offers are valid, both offers will be redeemed.

A Subscription may be valid for a specific period of time (e.g. 30 days) OR it may be valid based on the number of redemptions allowed.

For example:

The subscription is valid immediately from the day of purchase. The day you purchase the subscription is classified as day one, irrespective of the time of day it is purchased. However, it will only be able to be redeemed during store trading hours.

Unused subscriptions will expire and no longer be valid. Any subscription vouchers that are unredeemed will expire based on the daily/weekly/monthly rules set out by the purchased subscription. Any unused subscription vouchers will not be carried over and will expire. They will no longer be available to redeem and will be forfeited.

On the last valid day of any subscription, the last remaining voucher will expire at midnight. For example, if a subscription is valid until 2 July, the voucher will expire at 12:00am on 2 July (11:59:59).

The last chance to redeem any subscription voucher will be when store accepts the last order for the day, before the store closes.

Launch campaign Terms & Conditions:

In addition to the terms stipulated above, the following terms and conditions apply to the following three subscription offers launched on 12 January 2021 and valid until midnight 28 February 2021.

Unlimited* Organic Coffee Subscription

This subscription offer can only be purchased once.

Only one subscription offer can be purchased and cannot be purchased for someone else.

This subscription allows Customers to redeem one short hot drink every 2 hours for 30 days, subject to store trading times.

Once a hot drink is redeemed, a new short hot drink will be available to redeem 2 hours later. The 2 hour limit is triggered when the previous hot drink is redeemed.

Any hot drinks purchased before the 2 hour limit is complete, will be charged to the Customer at the full menu price.

The maximum number of hot drinks available to be redeemed for the Unlimited* Coffee subscription is 240 for 30 days. This is only applicable if a short drink is redeemed during standard trading times.

Please note, due to lockdown level 3 restrictions imposed by government (as of 28 December 2020), store trading times may differ, therefore, the maximum number of hot drinks to be redeemed may be limited.

All unredeemed hot drinks will expire and no longer be valid. Any unredeemed or expired subscriptions are not carried over to the next 2 hour redemption period nor will they be carried over to the following day.

This subscription is valid for ALL short hot drinks available on the KAUAI menu. This is subject to store specific menu availability.

All substitutes or add-ons will be charged for at full menu price (e.g. almond or oat milk).

If a tall hot drink is ordered, the subscription discount will not apply and the Customer will be required to pay the full menu price for a tall hot drink.

When ordering in the app, items included in the subscription must be added to your Cart in the app in order for the subscription to redeem automatically

A Customer must chose a payment type (linked credit/debit card or wallet balance) to proceed with the purchase and redeem the subscription offer.

To redeem a subscription offer in store, you must scan your app for the subscription to apply.

 

*Unlimited for 30 days, available to redeem every 2 hours.

 

Smoothies for a month                                   

This subscription offer can only be purchased once.

Only one subscription offer can be purchased and cannot be purchased for someone else.

Customers are able to redeem one small (350ml) Smoothie per day for 30 days.

Only one redemption is allowed per day.

A new small (350ml) Smoothie will be available to redeem the next day.

This subscription is valid for ALL small Smoothies available on the KAUAI menu including: Smoothies, Protein Smoothies & Superfood Smoothies.

This is subject to store specific menu availability.

All unredeemed Smoothies will expire and no longer be valid. Any unredeemed or expired subscriptions are not carried over to the following day.

This subscription is valid for ALL small (350ml) Smoothies available on the KAUAI menu. This is subject to store specific menu availability.

All substitutes or add-ons will be charged for at full menu price (e.g. added collagen or whey protein).

Items must be added to your cart in the app in order to redeem automatically. If a large Smoothie is ordered, the subscription discount will not apply and you will be required to pay the full menu price

If a large Smoothie is ordered, the subscription discount will not apply and the Customer will be required to pay the full menu price for a large Smoothie.

When ordering in the app, items included in the subscription must be added to your Cart in the app in order for the subscription to redeem automatically

A Customer must chose a payment type (linked credit/debit card or wallet balance) to proceed with the purchase and redeem the subscription offer.

To redeem a subscription offer in store, you must scan your app for the subscription to apply.

 

Smoothies for 15 days

This subscription offer can only be purchased once.

Only one subscription offer can be purchased and cannot be purchased for someone else.

Customers are able to redeem one small (350ml) Smoothie per day for 15 days.

Only one redemption is allowed per day.

A new small (350ml) Smoothie will be available to redeem the next day.

This subscription is valid for ALL small Smoothies available on the KAUAI menu including: Smoothies, Protein Smoothies & Superfood Smoothies.

This is subject to store specific menu availability.

All unredeemed Smoothies will expire and no longer be valid. Any unredeemed or expired subscriptions are not carried over to the following day.

This subscription is valid for ALL small (350ml) Smoothies available on the KAUAI menu. This is subject to store specific menu availability.

All substitutes or add-ons will be charged for at full menu price (e.g. added collagen or whey protein).

Items must be added to your cart in the app in order to redeem automatically. If a large Smoothie is ordered, the subscription discount will not apply and you will be required to pay the full menu price

If a large Smoothie is ordered, the subscription discount will not apply and the Customer will be required to pay the full menu price for a large Smoothie.

When ordering in the app, items included in the subscription must be added to your Cart in the app in order for the subscription to redeem automatically

A Customer must chose a payment type (linked credit/debit card or wallet balance) to proceed with the purchase and redeem the subscription offer.

To redeem a subscription offer in store, you must scan your app for the subscription to apply.

Subscriptions cannot be cancelled or refunded once purchased.

Delivery fees will be charged on all orders including when a subscription is redeemed.

KAUAI ® South Africa reserves the right to end, cancel, and alter the subscription rules at any given time.

 

Available here:

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